Refund policy

Effective Date: December 23, 2024

At Lively Briefs, customer satisfaction is our priority. However, due to the nature of our products, we only accept returns under the following conditions:

Return Eligibility

You may request a return if:

• The product arrived damaged or broken.
• The product did not arrive at your address.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for any other reason, including but not limited to:

• Incorrect size selection.
• Change of mind after purchase.

How to Request a Return

If your order meets the eligibility criteria above, please contact us within 7 days of receiving the item (or within 30 days if the product has not arrived). Send an email to mail@livelybriefs.com with the following details:

1. Your order number.
2. A brief description of the issue.
3. Photos of the damaged or broken product (if applicable).

Return Process

Once we receive your return request:

1. We will review the details and respond within 2 business days.
2. If approved, we will provide instructions for the return or resolution.
3. For damaged or broken items, we may offer a replacement or a full refund, depending on the circumstances.

Refunds

Approved refunds will be processed back to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.

For any additional questions, feel free to contact us at mail@livelybriefs.com.

Thank you for shopping with Lively Briefs!